FAQ

Absolutely not! There are no fees to use the lockers or to access DashLocker locations. There are also no monthly commitments (unless you’d like to sign up for a laundry plan), and you can stop your use of DashLocker at any time without doing anything special.

All our pricing is done à la carte, which is a fancy French way of saying you are charged for the items you put in our lockers and that’s it.

No, customers are not assigned their own lockers. Simply place your items into any available locker, lock it, and place an order. Depending on the preferences you select on your account, you will receive a text or an e-mail when your laundry has been picked up, and when your fresh, clean items have been returned to an available locker. You will be billed when your order is delivered.

Magic! Just kidding. If you have a permanent DashLocker tag and bag, we can scan that tag and it contains your name, email, and phone number.

If you don’t have a permanent tag, placing an order lets us connect your name to the bag and locker containing your items. After processing your order, we will then return your clothes with a branded DashLocker bag and a permanent tag.

Placing an order sets everything in motion. DashLocker will notify you when your laundry has been picked up, and again when your fresh, clean items have been returned to an available locker in your building.

If you have a concierge, you will receive notification when your laundry has been picked up, and again when your fresh, clean items have been returned to your building’s concierge.

We’ve made sure that using DashLocker is easy. It just takes four simple steps:

1. Leave your laundry. Leave your laundry or dry cleaning in a locker and enter any 4-digit code to lock.
2. Place an order. place an order online or through the app. You’ll be able to note anything that requires special attention.
3. DashLocker does the rest! You will receive notifications when your laundry is picked up, and when it is delivered back to a locker.
4. Pickup on your schedule. Your laundry is secure in your DashLocker, so you can pick it up whenever is most convenient for you.

It turns out that DashLocker no longer provides package delivery services. We’re working on a way to make package delivery services a viable option again one day, and when we do, you’ll be the first to know!

Yes! Because of the number of lockers available, it would not be feasible to check every single locker at every location. Our Dash Drivers only check locked lockers at all of our New York laundry locations.

Not locking the locker could result in a delay in your items being picked up and cleaned, or could lead to lost or stolen items.

To pay for items, log into your DashLocker account, click on “Credit Card Settings,” and fill out your billing information. Once your credit card information has been entered it will be securely stored for future order.

We do not currently accept cash or check for payment.

Yes. In order for us to receive payment for your order, you must log into your DashLocker account, click on “Credit Card Settings,” and fill out your billing information. Credit cards are stored on the secure, third party website, Authorize.net.

Not filling out your credit card information will cause a delay in your order, and we are unable to return items until we have received payment.

DashLocker is open 24 hours a day, and we pick up orders throughout the day. Once your order has been picked up, it will be cleaned and returned to your building’s concierge or a locker within 48 hours.

If your items require special care or handling, we cannot guarantee 48 hours turnaround times. Special requests may be delayed, but no worries. We will always notify you of any delays. Providing quality cleaning is very important to us, and so we work to balance expected delivery times will garment cleaning quality.

Once your order is ready, we will text or email (depending on the preferences selected on your account) you a new locker number and four-digit pin to retrieve your items.

Absolutely. To request a different detergent or different dryer sheets, simply place an order online or and make a request in the “Notes” section. There will be an extra surcharge for detergent or dryer sheet requests.

If you would like us to use your own detergent or dryer sheets, place them in your Wash & Fold bag and there will be no extra charge.

To change your drying or wash temperature preferences, log into your DashLocker account and click “Laundry Settings.”

To request hand drying, place items to be hung dry in a separate bag inside of your DashLocker Wash & Fold bag. When you place your order, let us know which bag contains hang dry items in the “Notes” section of “Place a New Order.”

As much as we would love to bore you with an answer to this question, we think GQ explained it pretty well here.

Of course! If you do a lot of laundry, you can choose monthly plans that help you save on bulk orders. These plans are coming soon.

Or, if you’re the kind of person who loves spreading the word, you can get involved in our DashCash reward program. DashCash lets you earn rewards for every new customer you help sign up with DashLocker. These rewards can be applied towards laundry or even redeemed for cash!

Yes. When you place an order, let us know which items need to be altered or repaired in the “Notes” section of “Place a New Order.”

DashLocker makes laundry and dry cleaning more convenient than the 7am-7pm cleaner by being open all the time. That means you can drop off laundry at 2am on Friday or pick up your clothes at 2pm on Sunday. We solve the problem of not being able to get to the cleaner before it closes.

Even though our lockers are open for you to pick up and drop off items 24 hours a day, our Dash Drivers only visit locations at set hours.

There are other factors that may have delayed your order, as well. Here is a list of why your order might be delayed:

• The locker containing your items was left unlocked.
• An order was not made for the items.
• You requested repairs, hang drying, or alterations on an item, all of which can take extra time.
• You sent in a specialty item such as shoes, rugs, or comforters. These items can take extra time.

If none of these factors are applicable to your situation, just drop us a line at [email protected]. This email address is monitored by our customer service team, and they will be able to work with you to discover the reason behind the delay in your order.

Oh no! There are a couple of reasons you could be receiving this error message. Check your discount and make sure it’s not for first time users only. If you’ve already placed an order, this coupon won’t work.

If you are a first time user but the discount still isn’t working, click on “Discounts.” If there’s already a first time discount in your cart, you will not be able to add a new discount. Really want the second discount instead of the first? Email [email protected] and our Customer Service team will help you out.

Remember, discounts cannot be used in combination with other promotions.

Don’t panic! Email [email protected] and our customer service team will delete your false order and create a new one in the correct locker.

Log into your DashLocker account and click on “Discounts.” Then insert the discount code into the field. You can refresh the page to view your discounts.

Right now, all of our discounts and promotions (including promotions run through third parties) cannot be used in combination with other promotions. That means you can only apply one discount to any DashLocker order. Don’t worry, though! You can save your second discount and apply it to a second order.

Dash Cash is the DashLocker referral program that rewards customers for spreading the word and helping people sign up. Log into your DashLocker account and click on “Dash Cash Rewards” to learn how to start earning points and to find your unique referral code.

When you place an order, let us know your special instructions by filling out the “Notes” section of “Place a New Order.” Just a heads up: special requests can delay orders by at least one business day.