You guys are open 24/7, but my clothes weren’t ready in 24 hours! What gives?
DashLocker makes laundry and dry cleaning more convenient than the 7am-7pm cleaner by being open all the time. That means you can drop off laundry at 2am on Friday or pick up your clothes at 2pm on Sunday. We solve the problem of not being able to get to the cleaner before it closes.
Even though our locations are open for you to pick up and drop off items 24 hours a day, our Dash Drivers only visit locations at set hours.
There are other factors that may have delayed your order, as well. Here is a list of why your order might be delayed:
- The locker containing your items was left unlocked.
- An order was not made for the items.
- You requested repairs, hang drying, or alterations on an item, all of which can take extra time.
- You sent in a specialty item such as shoes, rugs, or comforters. These items can take extra time.
If none of these factors are applicable to your situation, just drop us a line at [email protected]. This email address is monitored by our customer service team, and they will be able to work with you to discover the reason behind the delay in your order.
